We are so confident that you will be satisfied with
our products, we offer a 30 day money back guarantee.
If for any reason you are unsatisfied , you may return
the product to us for a refund of the product's purchase
price, not including shipping/handling charges if
applicable. Although over 98% of our customers are
satisfied with our products and service and we are
striving to make this rate of satisfaction 100%,
we realize that occasionally some people will not
be satisfied. We want you to be happy with our products
and services and recommend us to your friends. We
will do anything we can to make you, our valued customer,
satisfied, by either issuing a refund or replacing
the item free of charge, whichever you choose. Please
note: We cannot replace or exchange a product AND
issue a refund, it's "either or", not both.
Note: A $5 handling charge will be applied against
the credit of the product's purchase price for each
product returned for a refund.
for returning a product:
In order to receive a refund, the product must be returned to our company. Product
must be returned in original box, and should be placed in a larger box or padded
envelope to insure against damage (use the one we sent to you originally!).
Products made of glass should be repackaged with
care to insure against breakage. For our employees'
safety, any box that contains broken glass will be
discarded and a refund will not be processed (we
cannot instruct our employees to pull out broken
glass pieces from boxes for obvious reasons).
In the box with the product please insert the
return form with all required information filled
out and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail the product with the return
form to the address provided on the form.
We suggest that you mail it to us return receipt
requested and insured, however we will accept any
type of delivery service such as Federal Express
or UPS etc. Although returns are processed immediately
as received, sometimes it takes a while for your
credit card company or bank to credit your account.
Please allow 2-4 weeks for the credit to show up
on your next statement.
for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you wish
to exchange or replace.
Or, simply call toll free 1-866-475-4424 and ask
to speak to the customer service department, they
will be glad to assist you (exchanges only).
Please note: all exchanges are shipped UPS ground,
please allow 1-7 days for delivery. Exchanges for
orders outside of the continental United States may
incur additional shipping/handling charges.